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Warehouse with many products on shelves

Discount Tiles (UK)

WMS for a retail warehouse

North East specialist tile retailer Discount Tiles has seen a wide range of benefits from using a warehouse management system from Optima including improved accuracy, speed and better customer service.

Optimiser WMS system has been used successfully for a number of years by up to six warehouse operatives in their main warehouse in Stockton-on-Tees and also can also be accessed by all of the staff in their three stores via the Internet.

The retail teams can therefore check real time stock levels so that customers know immediately whether their choice of tile is available, and if out-of-stock they can then inform them when the item comes back in.

Efficiency and accuracy

Discount Tiles is long established and has outlets at Stockton, Bishop Auckland and Newcastle.

Dsiscount Tiles MD Russ Dalgleish has found that using Optimiser WMS he found a big improvement in the operation from top to bottom. From the very beginning the staff very quickly got to grips with the new technology and quick gains in efficiency resulted.

“As well as improved stock accuracy and better customer information Optimiser helps me make good management decisions because I can see which stock lines sell well in which store for example, and I can monitor the accuracy of the warehouse staff to maximise performance.”

WMS software that “Sticks”

Discount Tiles is an example of Optima’s “no lost clients” track record – once it is in adopted it remains in use and becomes an indispensable part of a client company’s core processes.

From the very beginning the staff very quickly got to grips with the new technology and quick gains in efficiency resulted.