North East tile retailer Discount Tiles saw a wide range of benefits after it installed an Optimser warehouse management system in its main warehouse in Stockton-on-Tees. Although the new system is only used by 6 warehouse operatives on site it is also accessed by up to 30 store staff via Internet connections. The store teams can therefore check real time stock levels so that customers know immediately whether their choice of tile is available, and if out-of-stock they can then inform them when the item comes back in.

Discount Tiles has been established for 15 years and has outlets at Stockton, Bishop Auckland, and Newcastle. MD Russ Dalgleish has found that since Optimser went live in May he has found a big improvement in the operation from top to bottom. “As well as improved stock accuracy and better customer information Optimiser helps me make good management decisions because I can see which stock lines sell well in which store for example, and I can monitor the accuracy of the warehouse staff to maximise performance.”

The Optimiser WMS software is installed at the remote local warehouse and is linked to the main office via a broadband internet connection allowing remote access to the warehouse enabling simple reporting and stock management decisions.

“The staff very quickly got to grips with the new technology and are now operating more efficiently within the warehouse” Chris Roberts, Software Development Manager at Optima Warehouse Solutions commented.

For further information please contact us on 01270 500777 or e-mail enquiries@optima-ws.co.uk

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