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Warehouse Solutions: 3 steps to greater customer fulfilment

13/11/15

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A warehouse is at the centre of your business and is the hub through which pretty much everything must pass before beginning its journey to its next destination.

But in today’s highly competitive world, there’s something even more important than a more efficient warehouse operation, and that’s customer fulfilment and satisfaction.

So ask yourself, what is it that your customers want from your warehouse and logistics operations and you can be pretty sure the answer will be – accuracy, punctuality  and flawless customer fulfilment every time.

So here are just three ways you can not only improve the efficiency of your workplace, but increase customer satisfaction at the same time.

Step 1: Introduce industrial wireless solutions

Today’s warehouses are bigger, taller and more full than ever. There are more SKUs, shorter cycles – but fast, accurate customer fulfilment comes at a premium.

So as warehouse environments become more reliant on real-time communications technology to automate and streamline processes, the initial step towards achieving flawless fulfilment is the deployment of a truly industrial-strength wireless and mobile solution.

This means challenging traditional warehouse environments and installing industrial-strength wireless networks to overcome the issues that are holding you back.

Step 2: Improve staff communication

Managers should be able to direct work orders and assign tasks that are not currently driven by the WMS, as well as monitor the efficiency and progress of work as it is being performed, and this can only be done by using real-time voice and data communications between supervisors and employees everywhere in the warehouse.

Equipping warehouse staff with access to state-of-the-art communications systems can enhance productivity and provides a platform that can increase task interleaving and help you achieve flawless fulfilment.

Step 3: Streamline picking processes using WMS

Warehouses are becoming larger with an increase in the number of items carried, both of which impact the achievement of flawless customer fulfilment.

And with manual and technically fragmented pick and fill processes, efficiency and cost-effectiveness are significantly compromised.

Deploying greater warehouse mobility through a WMS enables you to know just what products are on your warehouse shelves and exactly where they are located.

This can then empower you to utilise hands-free and multi-modal technologies that go well beyond simple scanning functionality and enable workers to utilise voice-guided direction with screen reinforcement and enter data by voice, scan or keyed entry

This will help to significantly reduce time, as well as errors in the process.