With Black Friday and Cyber Monday on the horizon it’s vital that your WMS is ready for the avalanche of sales expected at what has become one of the most popular shopping events of the year – so ask yourself, are you prepared?
Preparation is everything if you want to maintain high levels of customer satisfaction and handle whatever unexpected incidents crop up, so now is the time to make sure that your warehouse is fully optimized, otherwise you might just pay the price in the months to come.
So here are some vital questions you need to answer ahead of the madness that is Black Friday.
Are you fully staffed?
It’s one thing taking an influx of orders but if you don’t have to staff to cope your whole reputation could be ruined. As the saying goes, “many hands make light work” and this is particularly important in a warehouse, especially at the busiest time of the year, so make sure you are fully staffed; whether it’s full-time workers or seasonal – it will pay-off in the long term.
Are you using your warehouse space effectively?
Mapping out your warehouse’s layout to ensure your floor plan uses all the space available efficiently can boost your efficiency as well as looking at the average pick times on individual items, and the time it takes for new orders to be processed and received. But make sure you are flexible and understand that your plan might need to be adapted, so be prepared to make adjustments. Ask yourself, how could we improve this? Did we have the same issues last year? Would a WMS have improved our efficiency this year?
Is your website up to speed?
For online retailers, Black Friday and Cyber Monday are huge deals but you need to think of your website like a shop front, and if people can’t see what you are offering then they won’t buy your goods, simple. So constantly monitor your website for outages, server crashes, and slow page load times in case the traffic proves to be too much.
Are you planning for the long term? A WMS maybe?
The end of the festive season doesn’t necessarily mean your work is over as you need to prepare for an influx of returns once the holidays have passed. So think about keeping your seasonal workers around to help with those inevitable refunds and remember – the January sales are just around the corner.